Error in downloading certicate

I have completed the course Basic programming using python. When I click download by entering the details it says invalid email id whereas it is the right one. What to do??

Python 25-03-18, 7:16 p.m. chetan_g
Address your certificate related queries to certificates[at]fossee[dot]in
26-03-18, 11:58 a.m. arunkp1986
I've already emailed but I have not yet received the reply, it's been 2 days.

26-03-18, 1:55 p.m. chetan_g

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