ServiceNow - Is it possible to connect a single Email to two ServiceNow instances?

I have an inbound Email action setup in a ServiceNow instance, however not all Emails sent by users to that Email address should be handled by that ServiceNow instance.

Is it possible to create an inbound Email action for the same Email address on a separate ServiceNow instance while keeping the original inbound Email action on the other instance? I would take care of adding the necessary filters to avoid duplicate tickets.

R 02-02-23, 4:51 p.m. Srikanthbollu

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